Stephanie
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Do your electric trikes come fully assembled?
Thank you for your inquiry! Our electric trikes arrive partially assembled. The TK1 Folding and the TK PRO is 95% assembled, the TK1 Fat Tire is 65% assembled, and the MC350 is 50% assembled. We pr...
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What is the height range for the TK1 Folding?
The TK1 Folding electric trike is designed for riders between 5' to 6'3" tall for optimal comfort and performance. It has a load capacity of 450 lbs.
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What is the height range for the TK PRO?
The TK PRO electric trike is designed for riders between 5' to 6'3" tall for optimal comfort and performance. It has a load capacity of 450 lbs.
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What is the height range for the TK1 Fat Tire?
The TK1 Fat Tire electric trike is designed for riders between 5' to 6'3" tall for optimal comfort and performance. It has a load capacity of 400 lbs.
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What is the folded size of the TK1 Folding?
The folded size of the TK1 Folding is 39.37 * 30.31 * 29.53 in (100 * 77 * 75cm), so it will fit comfortably in the back of an SUV. However, please check your vehicle's measurements, as trunk sizes...
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What is the folded size of the TK PRO?
The folded size of the TK PRO is 39.9 * 29.9 * 30.7 in (101.5 * 76 * 78cm), so it will fit comfortably in the back of an SUV. However, please check your vehicle's measurements, as trunk sizes can v...
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What is the 5% of the TK1 Folding that requires assembly?
Thank you for your inquiry. Please note that the front wheel, fender, and basket will require assembly upon arrival. We will include the necessary tools with your package, so no preparation is need...
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Which models of trikes have a parking brake?
The TK1 Folding, TK PRO, MC City, and MC Folding models are equipped with a parking brake.
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Where are these tricycles manufactured?
Thanks for your interest in our trikes! Mooncool trikes are manufactured in China but fulfilled in the US, shipped directly from local warehouses. Let us know if you have any questions!
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...