Stephanie

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Articles

Recent activity by Stephanie Recent activity Votes

  • How can I tell who is shipping my order by the tracking number?

    1. General
    2. FAQ

    Great question! The tracking number can tell you which carrier is handling your shipment:FedEx: Tracking numbers will always start with a number (e.g., 1234 5678 9012).UPS: Tracking numbers will be...

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes

  • How will I know my order has shipped

    1. General
    2. FAQ

    Once your order ships, we’ll send you an email with a tracking number so you can keep an eye on your package’s journey. We ship within 2 business days.

    • Stephanie
    • 1 follower
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  • Free shipping

    1. General
    2. FAQ

    Free shipping is available in almost all US states and on most products, with the exception of some remote and restricted states, such as Alaska, Hawaii, Puerto Rico, and some APO addresses. https:...

    • Stephanie
    • 1 follower
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  • Shipping time

    1. General
    2. FAQ

    Mooncool ships within 2~10 business days via FedEx or UPS. https://www.mooncool.com/pages/shipping-policy

    • Stephanie
    • 1 follower
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  • Contact info

    1. General
    2. FAQ

    You can reach us 24/7 at our hotline: +1 (681) 412-2200, or email us at support@mooncool.com

    • Stephanie
    • Updated
    • 1 follower
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  • Return Policy

    1. General
    2. FAQ

    If you are unhappy with your purchase, you can contact us within 30 days of receiving the item to process a return or exchange. Items must be in the same condition as received, with tags and in ori...

    • Stephanie
    • 1 follower
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  • Warranty

    1. General
    2. FAQ

    All the Mooncool products can enjoy a 1-year free warranty. You can also check our policy page here: https://www.mooncool.com/pages/warranty

    • Stephanie
    • Updated
    • 1 follower
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  • Test Drive

    1. General
    2. FAQ

    Hi! We currently have partner stores in 15 states, including Washington, California, Texas, Florida, Georgia, and more. We’re actively expanding our dealer network nationwide, so if there isn’t a s...

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes

  • Exclusive Discounts

    1. General
    2. FAQ

    Mooncool offers a 12% discount for Military, Veterans, Students, individuals who are Disabled, Low-Income, or Unemployed, First Responders, and Healthcare Workers. You can find more details and get...

    • Stephanie
    • 1 follower
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  • Product Manuals

    1. General
    2. FAQ

    Mooncool has updated the tricycle and electric tricycle manuals and you can contact us to download the PDF for free. https://www.mooncool.com/pages/contact-us or transfer to humans

    • Stephanie
    • 1 follower
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