Stephanie

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Recent activity by Stephanie Recent activity Votes

  • Difference between TK1 and TK pro

    1. General
    2. FAQ

    Thank you for choosing Mooncool! We’re thrilled to assist you in finding the perfect folding electric tricycle. Below is a concise comparison of our TK1 and TK Pro models to help you decide:1. Perf...

    • Stephanie
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Is there a different seat that comes with back rest？

    1. General
    2. FAQ

    we offer the MC Adjustable Wide Trike Seat with a backrest, providing lumbar support. It's available in Black and Black Gray. https://www.mooncool.com/products/mooncool-seat

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes

  • Shipping Area

    1. General
    2. FAQ

    Thank you so much for your interest in our Mooncool products. We're thrilled to let you know that we can ship to all mainland areas within the United States, with the exception of the islands（offer...

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes

  • Parking Brake

    1. General
    2. FAQ

    Thank you for your inquiry about our Mooncool trikes. We're pleased to inform you that our TK1 Folding and TK PRO models come equipped with a parking brake. We're always here to assist you with any...

    • Stephanie
    • 1 follower
    • 0 comments
    • -1 votes

  • Fully Assembled

    1. General
    2. FAQ

    Hello, thank you for your inquiry. The assembly status of our products is as follows: TK1 Folding and TK PRO: 95% assembled TK1 Fat Tire: 65% assembled MC350: 50% assembled MCcity, mountai...

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes

  • Difference between TK1 and TK fat tire

    1. General
    2. FAQ

    Hello! Thank you for reaching out with your question about the differences between the Mooncool TK1 and TK1 Fat Tire electric tricycles. Here’s a concise comparison to help you choose the perfect t...

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes

  • Difference between TK1 and TK pro

    1. General
    2. FAQ

    Thank you for choosing Mooncool! We’re thrilled to assist you in finding the perfect folding electric tricycle. Below is a concise comparison of our TK1 and TK Pro models to help you decide:1. Perf...

    • Stephanie
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How long do I have to request a return after delivery?

    1. General
    2. FAQ

    You have 30 days from the date of delivery to request a return. We aim to make the process as easy as possible for you.

    • Stephanie
    • 1 follower
    • 0 comments
    • 1 vote

  • Who will be shipping my order?

    1. General
    2. FAQ

    At Mooncool, we take care to package your bike and accessories for safe and easy transport. Depending on your order, shipping may be handled by one of the following carriers:FedEx Ground: Used for ...

    • Stephanie
    • 1 follower
    • 0 comments
    • 1 vote

  • Where can I find these policies in your Terms of Purchase?

    1. General
    2. FAQ

    To view our Cancellation and Returns policy, refer to: https://www.mooncool.com/pages/return-and-refund-policy To view our Shipping policy, refer to: https://www.mooncool.com/pages/shipping-policy

    • Stephanie
    • 1 follower
    • 0 comments
    • 0 votes