Stephanie
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Recent activity by Stephanie-
What if I accidentally placed the wrong order or need to change something?
While we can't modify or cancel an order once it's been placed, we suggest contacting us right away to check if there’s a possibility to address the issue. We’ll do our best to find a solution, inc...
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Can I cancel or modify my order after placing it?
Unfortunately, once an order is placed, we are unable to modify or cancel it. However, we recommend reaching out to our Customer Support team as soon as possible to explore any available options. I...
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I received the wrong item. What are my next steps?
Please send a photo of the item you received, the box it arrived in, and the packing slip to our Support team. We will look into your concern right away!
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What if my order was stolen?
If you believe your order was stolen, please contact our Support Team as soon as possible so we can review your options. We recommend taking the following steps:File a police report for the stolen ...
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What should I do if my item says it’s delivered, but I didn’t receive it
First, check around your home—look in areas you might not normally check, like bushes, side doors, garages, or carports. You might also want to check with neighbors to see if the package was deliv...
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How do I request an address change?
We understand that life happens, and sometimes plans change! Here’s what you need to know about updating your shipping address: If your order hasn’t shipped yet: Contact our Customer Support team a...
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How can I make sure my order arrives safely
To ensure the safe delivery of your order, please check the tracking number regularly, and confirm the delivery address is correct. If you live in a high-traffic area or know you won’t be home to ...
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How can I request a specific delivery date or time, or add shipping instructions?
If you need your order delivered on a specific date or at a particular time, you may be able to use the FedEx Delivery Manager tool after your order has been scanned into their system. Please note...
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Why hasn’t my tracking number updated?
It may take up to 7 business days for the carrier's tracking system to update after we’ve sent you the tracking number. While this can be frustrating, we assure you that your order is on the move,...
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Where is my order?
We’re always working to get your order to you as quickly as possible! Here’s what to expect once your order is placed: Order Confirmation: Right after you place your order, you'll receive an email ...