Ordering replacement or extra keys

Ordering Replacement or Extra Keys for Your MOONCOOL Electric Bicycle

Losing your electric bicycle key can be frustrating. At zhutangxinxi, we offer a streamlined process for ordering replacement or extra keys for your MOONCOOL two- or three-wheeled electric bike. This guide explains how to provide the necessary information, understand pricing, and track your order for a smooth experience.

Step 1: Locate and Submit Serial Number Photo

Find the serial number near your bicycle’s handlebars or keyhole. Submit a clear photo of this serial number to our support team to verify your bike’s details. Accurate photos speed up the verification and order process.

Step 2: Receive Price and Payment Details

Our support team will confirm the price and available payment options for your replacement or extra keys. We aim to offer transparent, competitive pricing aligned with our commitment to customer satisfaction and sustainable service.

Step 3: Order Placement and Shipping

Once payment is completed, we place your key order with the factory. Production and shipping typically take a few weeks to months, depending on availability and logistics. We provide updates to keep you informed throughout the process.

Need Assistance? Contact Support

• For any questions or concerns regarding key orders, reach out to our professional support team.
• We provide reliable help aligned with MOONCOOL’s values of innovation and customer satisfaction.

Conclusion

Ordering replacement or extra keys for your MOONCOOL electric bicycle is straightforward when you follow these steps. Providing the serial number photo ensures accurate service, and our team is here to support you through the process, delivering professional and reliable assistance at every stage.