If you are unhappy with your purchase, you can contact us within 30 days of receiving the item to process a return or exchange. Items must be in the same condition as received, with tags and in original packaging. Non-returnable items include on-sale items and gift cards. Customers are responsible for return shipping costs, unless the return is due to our error. Refunds will be issued to the original method of payment within 2-3 working days. Orders can be canceled before shipment. Contact us at support@mooncool.com for more information.
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